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Backstage Pass FAQ

  • Billing

  • Contact Us

    • How do I contact you?

      You can use this handy form or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Cancellation

    • How can I terminate my subscription?

      Simply send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. requesting a cancellation and we would be more than happy to assist you.

  • Commenting

    • I'm signed into my Backstage Pass. Why can't I leave comments on the site?

      Simply send your username or order number to This email address is being protected from spambots. You need JavaScript enabled to view it. and we would be more than happy to activate commenting for your account.

  • Download Problems

    • How do I download the recent shows onto my iPod?

      If you direct yourself to "The Phil Hendrie Show" under the "Backstage" drop down header you will see under the Monday-Friday shows that there are two options; the top link is the streaming version of the show (Windows Media Player), which you can use to listen to Phil right in your browser! The bottom link is the downloadable, MP3 version of the show, which is what you want to put on your iPod.
      Depending on what web browser you are using, a simple left-click should start streaming or downloading. If you are attempting to download the show and left-clicking does not work, merely right-click the downloadable MP3 file and select "Save Link As..." to somewhere on your computer that you will remember. Then you can drag and drop those MP3 files into iTunes and onto your iPod or other music player.
      If you are using a Mac and Safari to access the site then you can download the shows by holding down the "Option" key and clicking on the MP3 link.
      Alternatively, you can simply subscribe to our RSS feed, which will automatically download the daily shows to your computer!

  • Free CDs

    • How do I redeem my free digital CDs?

      Send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. with your username or order number and let us know which free digital CDs you would like. You can choose from any in our store.

  • Podcasts

  • Registration

  • Shop

    • Can I get Phil's autograph?

      Head over to the shop and select any CD. You can then choose "Autographed CD" from the drop-down menu.

    • Do you take requests for merchandise ideas?

      Of course! Send your ideas to This email address is being protected from spambots. You need JavaScript enabled to view it. and if there is enough interest we would be more than happy to get that item made.

  • Videocast

    • Is the videocast compatible with my iPhone or other iOS device?

      Our videocasts on-demand are available for all iOS devices! This includes iPhones, iPads, iPods, and basically anything else that you can throw a lower case "i" in front of. Simply navigate to the Recent Shows, tap on the "Videocast" link, and then tap on the video when it pops open in a new window.
      Our live videocast is now also available on all iOS and HTML5 compatible devices!

    • How do I solve the audio/video sync issue?

      Simply pause the videocast, wait a few seconds, and then resume play. The player should have sufficient time to buffer and re-sync the audio and video.

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