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Backstage Pass FAQ

  • Billing

  • Contact Us

    • How do I contact you?

      You can use this handy form or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Cancellation

    • How can I terminate my subscription?

      Simply send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. requesting a cancellation and we would be more than happy to assist you.

    • How can I end my trial?

      Once logged into your account, direct yourself to the homepage and click on the "Cancel" link as seen here.

  • Commenting

    • I'm signed into my Backstage Pass. Why can't I leave comments on the site?

      Simply send your username or order number to This email address is being protected from spambots. You need JavaScript enabled to view it. and we would be more than happy to activate commenting for your account.

  • Download Problems

    • How do I download the recent shows onto my iPod?

      If you direct yourself to "The Phil Hendrie Show" under the "Backstage" drop down header you will see under the Monday-Friday shows that there are two options; the top link is the streaming version of the show (Windows Media Player), which you can use to listen to Phil right in your browser! The bottom link is the downloadable, MP3 version of the show, which is what you want to put on your iPod.
      Depending on what web browser you are using, a simple left-click should start streaming or downloading. If you are attempting to download the show and left-clicking does not work, merely right-click the downloadable MP3 file and select "Save Link As..." to somewhere on your computer that you will remember. Then you can drag and drop those MP3 files into iTunes and onto your iPod or other music player.


      If you are using a Mac and Safari to access the site then you can download the shows by holding down the "Option" key and clicking on the MP3 link.


      Alternatively, you can simply subscribe to our RSS feed, which will automatically download the daily shows to your computer!

  • Free Trial

    • How do I sign up for a free trial?

      Click on the "Subscribe" link from any page and then for your "Membership Option" select "Free Trial".

    • How can I end my trial?

      Once logged into your account, direct yourself to the homepage and click on the "Cancel" link as seen here.

  • Login Problems

    • I am receiving an error that says I have too many simultaneous logins. Help!

      That error message means that you have already signed into your account at two different locations (or using two separate web browsers). You are limited to two active sessions per account.

      It is possible that you clicked the "Login" button multiple times, starting a new session with each click. It is also possible that you do not have cookies enabled for our site. You can find more information on how to enable cookies here.

      To remedy this you can sign out of one of your active sessions by clicking the "Logout" button on the homepage, or you can wait for one of the four hour sessions to expire.

  • Podcasts

    • I just signed up for a Backstage Pass, how do I subscribe to the BSP podcasts?

      Under the "Backstage" header you will see an entry for "Podcasts", which has a sub-menu for the podcasts that we offer. Or just follow these links:

      The Recent Show Podcast

      The Classic Show Podcast

  • Registration

  • Shop

    • Can I get Phil's autograph?

      Head over to the shop and select any CD. You can then choose "Autographed CD" from the drop-down menu.

    • Do you take requests for merchandise ideas?

      Of course! Send your ideas to This email address is being protected from spambots. You need JavaScript enabled to view it. and if there is enough interest we would be more than happy to get that item made.

  • Videocast

    • Is the videocast compatible with my iPhone or other iOS device?

      Our videocasts on-demand are available for all iOS devices! This includes iPhones, iPads, iPods, and basically anything else that you can throw a lower case "i" in front of. Simply navigate to the Recent Shows, tap on the "Videocast" link, and then tap on the video when it pops open in a new window.


      Our live videocast is now also available on all iOS and HTML5 compatible devices!

    • How do I solve the audio/video sync issue?

      Simply pause the videocast, wait a few seconds, and then resume play. The player should have sufficient time to buffer and re-sync the audio and video.

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