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Monday, 28 January 2013 22:25

The Live Show Was Canceled Due To Technical Difficulties

We sincerely apologize, but we had to cancel the live show tonight due to unforseen difficulties with our videocast. It appears that the new Zencoder service that we use to stream the live show to Apple devices is experiencing a temporary outage. We are working around the clock with their support team to get things back online. Please bear with us during this transition period. We promise that things will be smoothed out very soon!


  • Comment Link Robert Schroth Wednesday, 30 January 2013 00:17 posted by Robert Schroth

    Oops, sorry... got it back.

  • Comment Link None of your business Tuesday, 29 January 2013 18:45 posted by None of your business

    Aurora Gomez, to answer your question, because they stopped working. It says 'Windows Media Player cannot connect to the server.' Streaming, download, whatever. The point is, I can't get the shows to play in WMV or VC player. I also can't track down any of the shows I had the dates of because they're nowhere to be found.

    Thanks for the response, Alex, and hearing me out. I hope this gets cleared up soon.

  • Comment Link Victor Warner Tuesday, 29 January 2013 18:06 posted by Victor Warner

    Do you like this better than the old one? Hope they didn't charge you an arm and a leg. Guess my expectations were a bit too high.

  • Comment Link Alex Tuesday, 29 January 2013 17:04 posted by Alex

    @Welborn: It's not only Apple devices that Zencoder supports, but all HTML5 devices. It's the way of the future! (or so they tell me)

  • Comment Link William Welborn Tuesday, 29 January 2013 16:51 posted by William Welborn

    Apple devices. Overpriced tech consumed by brainwashed shitizens. Don't tailor to them.

  • Comment Link AURORA GOMEZ Tuesday, 29 January 2013 16:43 posted by AURORA GOMEZ

    Mr.None, What I don't understand is, if you have them all downloaded on your computer, then why would need to download them again??

  • Comment Link Alex Tuesday, 29 January 2013 15:56 posted by Alex

    @noneofyourbusiness: I understand your frustration. I'm actually working with the Brightcove/Zencoder team right now on getting the live stream working, but I will look into the missing shows as soon as possible. I know for 100% certainty that we moved over every show from the old servers to the new servers, so even if they're not currently listed on the Classic Shows page, the files were not lost!

  • Comment Link None of your business Tuesday, 29 January 2013 15:53 posted by None of your business

    The last time I sent them my concerns they told me I would have to download everything over again. That was last year. I'm telling you, the dates are wrong. There are major chunks of shows out of the archive missing.

  • Comment Link James Elliott Tuesday, 29 January 2013 15:41 posted by James Elliott

    Thanks for the laughs, Phil.

  • Comment Link AURORA GOMEZ Tuesday, 29 January 2013 15:40 posted by AURORA GOMEZ

    As Alex has said, send any and all your concerns to the Contact us, tab above...that's what I've been doing

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